Situation
Southern California Edison (SCE) needed a new system for efficiently communicating to its more than 15 million customers during outages and other crises.
Results
EONS has increased notification speed by over 80% and led to a 60% increase in staff productivity. SCE can now query more data and deploy more communications in an hour than could previously be processed in five hours.
Solution
Short codes play a key role in SCE’s Enterprise Omnichannel Notification System (EONS), enabling SCE to quickly create ad hoc communications campaigns and send notifications out via text message.
Stats
80% faster notifications
Partners
Results
Increased efficiency
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Use Cases
Public Safety
