Southern California Edison (SCE), which delivers power to more than 15 million customers across 50,000 square miles of Southern California, quickly outgrew its system for communicating outages. SCE sought a solution capable of communicating with customers during times of crisis efficiently.
SCE worked with their partner to deploy its Enterprise Omnichannel Notification System, (EONS), a unified interface to create, distribute, and monitor mission-critical messaging programs.
EONS ingests, aggregates, and standardizes large amounts of data from disparate sources into a single dataset. SCE can quickly query specific customer attributes to create custom and multimodal ad-hoc emergency programs in minutes, such as distributing SMS notifications via short codes.
The efficiency of EONS has led to a 60% increase in staff productivity, while notification speed has increased over 80%, meaning SCE can querying more data and deploy more communications in an hour than could previously be processed in five hours. Read the more in-depth case study here.
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