Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Genesys enables end-to-end text message connectivity between a company and its global customer base. Reach customers worldwide by being able to text with consumers in virtually any country in their local language. Rely on over a decade of hands-on experience helping organizations incorporate proven text messaging strategies using in-country best practices. Simplify procurement of source addresses by having Genesys provision and test them for you, including short codes, long codes, text-enabled toll-free numbers, and alphanumeric sender IDs.
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