Situation
Jenny has tackled a lot in her life, including bipolar disorder, substance use and depression as a teen, then helping her own child deal with mental health issues as a parent.
After a divorce, overwhelmed with worry about her family’s financial and emotional well-being, Jenny contemplated suicide. She knew she needed help — fast.
A friend sensed Jenny’s pain and told her about a crisis text service. Late one night, Jenny decided to try it out.
Results
Her very first text message connected her to a trained counselor who asked thoughtful questions about her situation and took the time to listen. Because of the counselor’s patience and empathy, delivered when Jenny needed it most, Jenny felt comfortable opening up and sharing her story.
After the conversation, even more support arrived via her mobile phone, in the form of a text message with links to helpful resources.
Solution
This initial contact opened the door to a new chapter in Jenny’s life. She took advantage of resources the service sent to her via short code text messaging. And communications continued in the weeks that followed, as the counselor checked in to follow up and see how she was doing.
With new-found hope and confidence, Jenny enrolled herself and her children in counseling and is taking life one day at a time, knowing there’s immediate, expert help at her fingertips should she need it.
Application
Crisis Text Service
Results
Key Resources Received
Use Cases
Public Safety
