Acceptable Use Policy
Effective: October 2024
CTIA, the wireless trade association, oversees and administers the Short Code Registry in the United States. CTIA’s partner, iconectiv, LLC, develops and operates the Short Code Registry, including providing technical and customer support for registry operations. Together, iconectiv, LLC, functioning as the provider of the Short Code Registry in the United States (“Registry Service Provider”) and CTIA, (collectively “we” or “us” or “our”) provide this Acceptable Use Policy (“AUP”), which governs your use of Short Codes, your registration of Short Codes, and any Short Code program or message that uses Short Codes registered to you or used by you. As used in this AUP, the term "you" or “your” refers to any licensees, content providers, and brand clients.
Any violation of this AUP by you may result in penalties, including but not limited to the suspension or termination of your Short Code lease or the inability to register new Short Codes or renew and/or use other existing Short Codes. The Short Code Registry and the wireless carriers may impose such penalties without notice to you. This AUP may be updated at any time, and all updates will be posted at usshortcodes.com.
The following requirements apply to your use of Short Codes:
- You will comply with the terms of the Registrant Sublicense Agreement as executed between you and Registry Service Provider.
- You will comply with the terms of the most recent version of the Short Code Monitoring Program Handbook located at https://api.ctia.org/wp-content/uploads/2024/01/CTIA-Short-Code-Monitoring-Handbook-v1.9-FINAL.pdf
- You will comply with the terms of any applicable policies of the wireless carriers, including, but not limited to, the terms of each wireless carrier's documentation regarding Short Codes and Short Code programs and messages.
- You will adhere to any and all laws, statutes, rules, regulations, or other requirements that are applicable to your use of a Short Code.
- You will ensure that your Short Code program (including all advertising and promotional material) clearly discloses the material terms and conditions of the program, including pricing and fees, in accordance with the requirements contained in the documents referenced in sections (1), (2), and (3) above.
- You will ensure that your Short Code campaign complies with all applicable requirements for consent, opt-in, and opt-out by a wireless subscriber (including those requirements contained in the documents referenced in sections (1), (2), and (3) above).
- You will ensure that your Short Code campaign complies with all applicable requirements for disclosure of fees (including both fees imposed by you and any fees that may be imposed by a wireless carrier) to a wireless subscriber (including those requirements contained in the documents referenced in sections (1), (2), and (3) above).
- You will not use a Short Code for any illegal purpose.
- You will not use a Short Code to encourage illegal conduct, including conduct that would constitute a criminal offense or give rise to a civil liability, or otherwise violate any local, state, federal or international law or regulation.
- You will not use a Short Code in a manner that violates the legal rights of any person or legal entity (including, but not limited to, intellectual property or privacy rights).
- You will not use a Short Code for the purpose of facilitating the sending of spam or other unlawful unsolicited messages to wireless subscribers.
- You will not use a Short Code for the purpose of facilitating the sending of messages that are unlawful, defamatory, obscene, harassing, threatening, abusive, or fraudulent.able Use Policy
