Short Code Use Cases

Here are just some of the ways our clients use short codes in their digital communication.

Authentication

Short codes provide your customers a quick and easy way to protect their personal information. Systems like two-factor authentication are texted directly to customers using designated short codes.

Woman uses her mobile phone to double check bank information

Short Codes for Banking

What’s my account balance? Have there been any suspicious transactions? Short codes give financial services customers a secure, streamlined way to check—straight from their phones.

Short Codes for Student Support

For reaching out across large communities, like a university, short codes enable personalized, timely notifications.

Customer Care

Short codes create customer care that goes above and beyond, giving you the ability to receive inbound requests, answer questions, and alert them regarding service availability.

Woman receiving an overdue book notice on her mobile phone via reminder system powered by short codes

Engagement

Short codes not only promote high read and response rates, but can provide an easy way for customers to reach out to you when texting your leased code.

A red fox behind a tree in the woods, one of many animals advocated for via this short code campaign

Short Codes for Advocacy and Outreach

For advocacy organizations, short codes are a fast way to send messages that get opened and inspire action.

Woman sends a positive text anonymously via short code

Short Codes for Engagement

To combat mental health issues, Mental Health America designed a short code program. Users sent a positive message to a stranger and received one in return.

College students walking and using mobile phones short codes program

Short Codes for School Communications

For academic communities, short codes provide a trusted, easy-to-use channel for customizable, two-way communications.

Woman votes online using mobile phone short-codes program

Short Codes for Voting

For situations requiring broad access, quick scalability, and ease of use, short codes offer a reliable, fast, and secure solution.

A father and son enjoying a book they received from a program they joined via short code enrollment

Short Codes Outreach to Families

Short codes help organizations quickly reach out to community members through the device many prefer and carry with them each day: their phone.

Marketing

Many brands use short code marketing to conduct customer surveys and promotional events, sending questionnaires, coupons, and contest details directly to their phones.

Woman checks a deadline reminder on her mobile phone

Lead Conversion with Short Codes

Short codes equip sales and marketing campaigns with fast, targeted text messages that engage recipients and inspire action.

Woman using mobile phone in airport smart codes program

Short Codes for Consumer Marketing

With short codes, marketers can send consumers real-time, opt-in messages for immediate promotions and ongoing brand loyalty.

Two soldiers chat about an upcoming event alert sent via short code to the mobile phones

Short Codes for Event Promotion

For marketing concerts, gatherings, and other activities, short codes are quick, effective, and--importantly--opt-in.

Young man redeeming benefits on his mobile phone at the gym smart codes program

Short Codes for Loyalty

Customers committing to a subscription-based service want to feel special. But how can a company reach people where they are with relevant information, without going too far and turning them away?

Woman checks a promotional text for savings on her mobile phone

Short Codes for Marketing Promotions

Short codes give marketers a fast, opt-in channel to promote specials and drive brand awareness.

A delicious meal a customer saved money on thanks to a short code promotion

Short Codes for Mobile Promotions

For marketers, short code text messages are today’s version of the print coupon, facilitating special promotions and giveaways in a way that’s easy to distribute, access, track, and enforce.

Operations

Short codes can make daily operations easier for you and your customers, providing them texted updates in real time.

Woman engineer with smart phone in car plant smart codes program

Short Codes for Mobile Notifications

Websites and social platforms are often a first go-to for sharing information. But not all people sit in front of a computer all day, use their smartphones for internet browsing, or trust news over social media.

Woman receiving job posting on mobile phone short codes program

Short Codes for Recruiting

Short codes help organizations quickly send personalized messages through an immediate, trusted source.

USPS worker delivering mail after customer received an 'out for delivery' alert

Short Codes for Shipment and Delivery Tracking

Tracking a shipment too often involves a jumble of calls, emails, and website log-ins. With short codes, businesses can put a more streamlined process at their customers’ fingertips.

Woman uses productivity management app short codes program

Short Codes for Workforce Communication

For time-sensitive tasks like scheduling employee shifts, short codes make communications more efficient and effective.

Public Safety

Short codes streamline the lines of communication between people and public services, giving bystanders an easy way to notify the proper authorities in evolving situations.