Situation
When the recipient of a fraud alert waits too long to decline a transaction or cancel a card, criminals have more time to wreak damage. A leading bank used short codes to make these alerts more timely and trustworthy.
Results
The bank now has a way to help customers recognize, trust and act on vital notifications, quickly and through a channel they use and trust.
Solution
Cardmembers who opt in to the bank’s alert program recognize messages from the program by a dedicated short code. When they see this number, they trust the notification and know to act.
Stats
Card fraud costs US $11B
Application
Fraud detection
Results
Trusted account alerts
Use Cases
Customer Care
